Customer Care at bonprix: Combining a focus on customers with innovative solutions.

At bonprix, customer centricity comes first. In Customer Care Management, we make sure customers receive quick, helpful answers while keeping their needs and desires at the forefront of decision-making.

Over 90 Customer Care colleagues across Hamburg, Lille, Łódź, and Valdengo work tirelessly to boost customer satisfaction and elevate the service experience. By embracing automation and digital solutions, we create a dynamic environment to proactively meet the expectations of our international customers.

Our mission: to harness innovative technologies to optimize processes and deliver a world-class customer experience. Partnering closely with external stakeholders and acting as brand ambassadors, we believe that happy customers are the key to our success. Engaged, international, and tech-driven – that’s how we work.